Value of knowledge base search
BMC Knowledge Management provides the infrastructure for creating, storing, publishing, reviewing, and searching IT knowledge articles to aid service desk analysts via a knowledge base of easy-to-find solutions, and give users self-service search options to help them resolve issues on their own.
With BMC Knowledge Management, you can:
- Improve service quality through easy access to knowledge
- Reduce support calls and costs by enabling users to search without involving the service desk
For more information, see .