Consult the following use cases for information on how to achieve business values with BMC Helix Cognitive Automation.
|Use cases||Business value||Related topic|
|Automating service management|
By using the cognitive service, you can automate multiple service desk interactions and save time to resolve tickets. For example:
|Automating service management by using BMC Helix Cognitive Automation|
|Automating custom use cases|
You can use the Custom option provided in BMC Helix Cognitive Automation to automate certain custom use cases depending on business needs. For example, you can set up the cognitive service for taking appropriate actions depending upon the subject-line of an inbound email, such as:
|Automating custom use cases by using BMC Helix Cognitive Automation|