×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

   

This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.
Remedy IT Service Management Suite 20.02 ... Configuring after installation Configuring Foundation Optional custom Foundation configuration Multi-tenancy

Selecting the Tenancy Mode in ITSM

The value that you select in the Tenancy Mode field on the System Settings form determines whether the Company field on various forms defaults to a single company or whether users must always select the appropriate company from the field.

BMC Remedy ITSM Suite is installed with Tenancy Mode field set to Multi-Tenancy because the Company field is mandatory to set Tenancy Mode to Single Tenancy. If you have changed this field to Single-Tenancy, complete the following steps to change the value back to Multi-Tenancy.

Related topics

Multi-tenancy


Important

The ticket data is saved in the database separately for each company, regardless of Tenancy Mode. This is enforced by the Row Level Security setting.

To set Tenancy Mode to Multi-Tenancy

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > Advanced Options > System Configuration Settings - System Settings, and then click Open.
    The Systems Settings form is displayed.

  3. In the Tenancy Mode field, select Multi-Tenancy.
  4. Click Save.

Important

While creating an incident or approval mapping, the Company field is prepopulated in the following conditions:

  • If the Tenancy Mode is set to Single-Tenancy and a user has access to multiple companies.
  • If the Tenancy Mode is set to Single-Tenancy and a user is member of single company.
  • If the Tenancy Mode is set to Multi-Tenancy and a user is member of single company.

While creating an Incident or mapping approval, the Company field is not prepopulated in the following condition:

  • If the Tenancy Mode is set to Multi-Tenancy and a user is member of multiple companies.
Was this page helpful? Yes No Submitting... Thank you
Last modified by Jyoti Nerkar on Jan 06, 2021
task multi-tenancy tenancy_mode

Comments

  1. Jason Miller

    This page needs to be updated with information about the "Applications Permission Model". This screenshot is old and there is no info regarding this feature.

    Dec 09, 2020 02:41
    1. Jason Miller

      Oh wow! I just realized it doesn't even have info on the "Enable" options at the bottom of the form. Some of those have been there for many years/releases.

      Dec 09, 2020 02:42
      1. Jyoti Nerkar

        Thanks Jason Miller for pointing this out. The screenshot is updated.

        Dec 23, 2020 10:06

Log in or register to comment.

Data access in a multitenant environment
Working with configuration items
© Copyright 1991 - 2020 BMC Software, Inc. © Copyright 1991 - 2020 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.