This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Promote step

The Promote step either automatically or manually pushes all staging form records that are valid to their respective target forms within the BMC Remedy ITSM applications, based on the option selected for each Promote step within the job.

Each Promote step represents a data promotion for one staging form.

You can also choose automatic or manual promotion when you configure your application preferences for all jobs. For more information, see Configuring Data Management application preferences.

Data must be validated without error before it can be promoted.

All errors are captured in the Error Management console. For more information about using the Error Management console, see Managing data errors.

If you selected the Create Only mode for the Validate step, the related Promote step only creates new records in the target forms. If you did not select the Create Only mode, the new records are created in the target forms and the existing records are updated.


BMC Knowledge Management follows the rules described below when articles with multiple versions are promoted:

  • If an article has multiple versions, and the newest version is in a Draft state, the article with a version that is one less than the newest version will be promoted with a Published state. All the articles with a version less than that will be promoted with a Closed state.
  • If the newest version for an article is in the Published state, all the articles with a version less than the newest version will be promoted with a Closed state.

Where to go from here

After completing the promote step, you must normalize and reconcile the BMC Remedy ITSM Configuration Item (CI) data. For details, see Normalization and reconciliation: recommended procedure for ITSM CI data Loaded through Data Management

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