Loading knowledge article images from dataload spreadsheets
Knowledge articles have rich text fields which can display images. To load knowledge articles images to the BMC Remedy Action Request System, you must attach the image files to your dataload job.
The knowledge article templates have the following types of attachments:
- RKMTemplateAttachmnt#_# — These attachment types are mainly for the image attached to the rich text fields.
- Attachment# — All the other files that are manually attached to the article.
When you have attachment fields with data in your dataload spreadsheets, you must load an attachment .zip file with your spreadsheets. For more information, see Locating and managing the dataload spreadsheets.
In order for BMC Remedy Action Request System to retrieve the location of the image, you must update the rich text field in your spreadsheet as follows: