Loading data into a system

As a part of data management, you can load data into an existing and a new system.

Loading data into an existing system

If you are updating an existing BMC Remedy ITSM system (for example, loading data for a new department or location) some data already exists in your BMC Remedy ITSM system.

Prior to BMC Remedy ITSM 8.1, you could not re-enter data that was already loaded into your system. You had to complete spreadsheets only for the new data that you were loading.

As of BMC Remedy ITSM 8.1, Data Management allows existing BMC Remedy ITSM data to be loaded through the data load spreadsheets and Data Management determines if the data is duplicate data. For more information, see the information about the Create Only check box, in Creating customized jobs.

Loading data into a new system

When loading data into a new system you can choose whether to load only the minimum standard configuration or to load all of the foundation data.

To load only the minimum standard configuration, complete only the spreadsheets listed in Spreadsheets required for minimum standard configuration.

If you want to load all of the foundation data for a new BMC Remedy ITSM 7.6 or later system (which forms the foundation for all other data in BMC Remedy ITSM), or some subset of this data, see also Spreadsheets required for minimum standard configuration.