This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Key concepts

This section introduces you to high-level concepts that should be understood before you use the BMC Remedy ITSM Suite applications:

Value paths

BMC provides value paths that contain prescriptive steps and recommendations for realizing value and achieving Business Service Management maturity.  You can use these value paths to create your own projects for automating, integrating, and optimizing IT frameworks, such as ITIL or IT4IT based service support processes across IT. The value paths are built from the BMC Service Management Process Model.

The following value paths are applicable to the BMC Remedy IT Service Management and BMC Helix ITSM solutions:

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