This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Impact of Adobe Flash end-of-life on ITSM and replacement options

Adobe has announced the end of development and distribution of Flash Player by the end of the year 2020. For more information, see  In turn, most browsers, such as Chrome and Firefox will no longer support Flash. Therefore, you will not be able to access Flash-based capabilities in Remedy IT Service Management Suite (Remedy ITSM Suite)/ BMC Helix ITSM.

BMC has taken incremental and proactive steps over the recent releases (version 9.1.04 onward) to manage the deprecation of the Flash-based capabilities in Remedy ITSM. BMC has also been providing alternative solution capabilities for the majority of the areas where Adobe Flash was used in the past. 

BMC's recommendation is to plan and prepare to upgrade the platform to 20.02 patch 2 in time to avoid any problems as a result of the Adobe Flash retirement at the end of the year.

Refer to one of the topics in the next section for a specific release version to find answers to the following questions:

  • How can I find out if I am impacted by the end-of-life of Adobe Flash?
  • What Flash-related changes can I expect when I upgrade to ITSM version 20.02.02?
  • Which features are deprecated when I upgrade to ITSM version 20.02.02?
  • What other enhancements can I expect when I upgrade to ITSM version 20.02.02?
  • How can I simulate and test the product behavior without Adobe Flash?
  • How do I upgrade to ITSM platform version 20.02.02?

Options to replace Adobe Flash-based capabilities

Was this page helpful? Yes No Submitting... Thank you