This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Impact of Adobe Flash end-of-life on ITSM and replacement options

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. Flash-based capabilities in Remedy IT Service Management Suite (Remedy ITSM Suite) will no longer work after December 31, 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in Remedy ITSM Suite. BMC has also been providing replacement capabilities for the majority of areas where Flash was used in the past.

BMC recommends that you upgrade Remedy platform components (Remedy AR System Server, Remedy Mid Tier, BMC CMDB, and Atrium Integrator) to version 20.02.02 before December 31, 2020 to avoid any problems as a result of the Adobe Flash Player retirement.

For details about which capabilities were deprecated or replaced in your version of ITSM, go to one of the following topics: 

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  1. Kanchana Iyer

    Hello Gregory, Thanks for your feedback. I have made the change.

    Nov 11, 2020 09:47