Replacement of remaining Adobe Flash capabilities in Remedy
Adobe has announced the end of development and distribution of Flash Player by the end of the year 2020. For more information, see https://theblog.adobe.com/adobe-flash-update/. BMC has taken proactive steps to manage the sunset of Adobe Flash Player. To use Remedy without Adobe Flash Player, we recommend that you apply which provides the following capabilities:
|Component||Product behavior before 20.02 Patch 2 for Remedy platform components||Product behavior in 20.02 Patch 2 for Remedy platform components||Reference|
The new CMDB UI (CMDB Dashboard) replaces the Flash-based Atrium Core Console user interface starting with the 9.1.04 release. The full capability of the new CMDB UI is only available with 20.02 Patch 2. We recommend CMDB administrators and configuration managers to use CMDB Dashboard version 20.02.02 because it includes CMDB Explorer, CIs search, normalization, reconciliation, CMDB archiving, and the following additional capabilities:
|BMC CMDB -Audit||CMDB Dashboard did not have the option to view the audit history of a CI.|
You can view the audit history of a CI from the search results of the CI in CMDB Dashboard.
|BMC CMDB- Federation capabilities||CMDB Dashboard did not have the capability to create or define federated classes and view federated data from within CMDB.|
You can define a federated class from the Class Manager in CMDB Dashboard.
|BMC CMDB- Reconciliation Engine||Reconciliation Engine supported Identify, Merge, and Purge activities while creating a Reconciliation job.|
In addition to Identify, Merge, and Purge activities, Reconciliation Engine supports Compare, Copy, Execute, and Delete activities while creating a reconciliation job.
BMC CMDB- Atrium Integrator
In CMDB Dashboard, Atrium Integrator jobs were run on the default Carte server. There was no option to select a specific Carte server to be used for running the job.
You could not filter jobs for a selected directory.
In CMDB Dashboard, you can select a Carte server from the list of available Carte servers while creating an Atrium Integrator job.
You can filter Atrium Integrator jobs by directory.
|Remedy Approval Server|
On Approval Central, when you click the Approval Details icon, the approval process is displayed as a sequence diagram or a table. The sequence diagram or table is rendered by using Adobe Flash.
The approval process that displays a sequence diagram or a table is rendered by using HTML.
BMC Service Request Management
When you click the Process View tab, you can view the process steps and fulfillment applications of the service request. We recommend that you hide the Process View tab because the Process View uses Adobe Flash.
This patch offers HTML rendering for the Process View tab.
You can create a PDT in Service Catalog Manager Console by using the enhanced Visual Process Editor.
|We recommend that you use Digital Workplace Advanced for service request management functions.||Replacement of remaining Adobe Flash capabilities in Remedy|
|ITSM Suite applications||The CMDB UI is not available when you use CI Explorer or Audit in the Remedy ITSM applications.||With this patch, the CMDB UI is available when you use CI Explorer or Audit in the Remedy ITSM applications.|
|The Openfire Chat feature of Remedy AR System uses Adobe Flash. You can use the chat feature only if your browser version supports Adobe Flash.|
The Openfire Chat plug-in works only on browser versions that support Adobe Flash.
We recommend to use Smart IT Openfire Chat for agent-to-agent communication.
We recommend that the Service Desk or Support staff use Remedy with Smart IT for a user-friendly interface that is designed to facilitate faster logging and resolution of tickets.
|Getting started with Remedy with Smart IT|