This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Enabling chat, Twitter notifications, and RSS feeds


The Openfire Chat plug-in of Remedy AR System works only on browser versions that support Adobe Flash. We recommend to use Smart IT Openfire Chat for agent to agent communication.

To use the chat, Twitter notification and RSS feed functionality, you must enable it. Out of the box, these options are disabled by default.

To enable chat, Twitter notification, and RSS feed functionality

  1. Select Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings.
  2. Click Open.
  3. Select the Social Collaboration features to enable:
    • Enable Notification via Twitter
    • Enable RSS Feed
    • Enable Chat
  4. Click Save.
  5. For your changes to take effect, log out and log back on.
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