This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Configuring social collaboration


The Openfire Chat plug-in of Remedy AR System works only on browser versions that support Adobe Flash. We recommend to use Smart IT Openfire Chat for agent to agent communication.

This section describes how to configure chat functionality, Twitter notification, and RSS feeds for BMC Remedy ITSM.

For information about using social collaboration features, see Using social collaboration.

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