This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Configuring Data Management: Recommendations

Recommendations to be followed while configuring Unified Data Management in the following scenarios: 

ScenarioForms to be updated
Server group environment: A server group environment consists of two or more servers that share the same database and are designated as part of a server group. Server groups are designed to provide failover operations for crucial operations. .
  • AR System Server Group Operation Ranking Open link
  • UDM:Config form Open link
  • UDM:RAppPassword Open link
  • armonitor.conf or armonitor.cfg Open link
  • UDM:ExecutionInstance Open link

Non-server group environment: In a non-server group environment, a single server exists.

  • UDM:Config form Open link
  • UDM:RAppPassword Open link
  • armonitor.conf or armonitor.cfg Open link
  • UDM:ExecutionInstance Open link

Important: As the non-server environment contains a single AR server, you need not rank the AR server. Jobs run on this server by default.

Database restore: You must verify and update the server name references in the UDM forms if you want to perform testing before making the server as new production server.
  • UDM:Config form Open link
  • UDM:RAppPassword Open link
  • UDM:ExecutionInstance Open link
  • UDM:PermissionInfo Open link
  • UDM:CartePending Open link

For details, see Updating the destination server names after data migration Open link .

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