Configuring a default home page

When you log into the Remedy ITSM Suite of applications, the system uses the Overview console displayed in the IT Home page as the default Home page. From the IT Home page, you must open the Application menu to select the application or administration console you want. However, if your role in the organization requires you to use one console more than the others, you can configure the system to display that console as your default Home page.

To configure a home page for new users

Administrators use this procedure to set up a home page for new individual users. To perform this procedure you must have the permissions necessary to create new users in the system. The following procedure assumes that you have already set up a new user profile, as described in Adding people information. 

1. Log into BMC Remedy IT Service Management as the user for whom you created the new profile.
2. Open one of the application consoles that the user has access to, for example: BMC Service Desk.
3. From the console navigation pane, click Application Preferences.
4. From the Application Preferences dialog box, select the Home page from the Default Home Page field menu.
5. Click Save.

To change your default home page

Individual users use this procedure to change their default Home page from one console to another. For individual users to change their Home page, they must have permissions to access the console targeted as the new Home page.

1. Log into BMC Remedy IT Service Management.

2. Open one of the application consoles that the you have access to, for example: BMC Service Desk.
3. From the console navigation pane, click Application Preferences.
4. From the Application Preferences dialog box, select the new Home page from the Default Home Page field menu.
5. Click Save.