This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Automatic assignment to individuals


In addition to configuring group assignment, you can use the predefined assignment processes provided with BMC Remedy ITSM that use the BMC Remedy Assignment Engine for automatic assignment to individuals.

Advanced administrators can also define custom individual assignment information for the BMC Remedy Assignment Engine.

For more information about configuring the BMC Remedy Assignment Engine, see  Assigning requests with the Assignment Engine Open link


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