This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

20.02.03: Patch 3 for version 20.02

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

For more information, see:

  • 20.02.03: Patch 3 for version 20.02 in the Remedy AR System online documentation.
  • 20.02.03: Patch 3 for version 20.02 in the BMC CMDB online documentation.

Downloading and applying the patch for on-premises deployment

To download and apply the Remedy Platform package for this patch, see  Applying the patch in the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy  in the BMC Helix Subscriber Information documentation.

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