This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

20.02.02: Patch 2 for version 20.02

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). Remedy version 20.02.02 (Patch 02) contains the updates delivered in Remedy version 20.02.01 (Patch 01), including Adobe Flash replacement capabilities.

Learn about the updates in this patch:

Downloading and applying the patch for on-premises deployment

To download and apply the Remedy Platform package for this patch, see Applying the patch Open link in the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy Open link  in the BMC Helix Subscriber Information documentation.

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