This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

20.02.01: Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. 

Updates

For information about updates to replace the Flash-based capabilities, see Replacement of remaining Adobe Flash capabilities in Remedy in the Remedy IT Service Management online documentation.

Downloading and applying the patch for on-premises deployment

To download and apply the Remedy Platform package for this patch, see Applying the patch in the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy  in the BMC Helix Subscriber Information documentation.

Was this page helpful? Yes No Submitting... Thank you

Comments