This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Working with configuration items

In a multi-tenancy environment:

  • If the configuration item (CI) specifies the company, only support staff with access to that company can access the CI.
  • If the CI is not specified for the company, only support staff with unrestricted access can access the CI.

The company for a CI is specified in:

  • The Company field
  • Companies for people organizations on the People tab, for "Used by" and "Supported by" relationships.

To access a CI, in addition to the relevant company access, support staff require Asset permission.

Related topics


Row level security

Normalization and instance permissions

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