This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Work information creation

You can create work information entries any time you submit or modify a ticket. Do this by placing values in the work information fields. For a list of the work information fields required to do this using an external application integration, see Optional input field values in  HPD_IncidentInterface_Create_WS  and Input fields in  Help Desk_Modify_Service .

Important

  • You cannot add work information entries for the Remedy Asset Management application.
  • Adding or modifying the work information of a ticket or a work order does not update the last modified date of a ticket or a work order for the following applications:

    • Remedy Change Management
    • Remedy Incident Management
    • BMC Service Request Management
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