This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Web service function mapping

The following table lists the available web services and their corresponding functions:



Web service nameFunctions within the web service
HPD_IncidentInterface_Create_WSHelpDesk_Submit_Service
HPD_IncidentInterface_WSHelpDesk_Modify_Service
HelpDesk_Query_Service
HelpDesk_QueryList_Service
HelpDesk_GetWorkInfoList
HPD_IncidentRelationshipInterface_WSGetListOfRelatedIncidents
CHG_ChangeInterface_Create_WSChange_Submit_Service
CHG_ChangeInterface_WSChange_Modify_Service
Change_Query_Service
Change_QueryList_Service
Change_GetWorkInfoList
CHG_ChangeRelationshipInterface_WSGetListOfRelatedChanges
RMS_ReleaseInterface_WSRelease_GetWorkInfoList
RMS_ReleaseRelationshipInterface_WSGetListOfRelatedReleases
PBM_ProblemInterface_Create_WSProblem_Submit_Service
KnownError_Submit_Service
Solution_Submit_Service
PBM_ProblemInterface_WSProblem_Modify_Service
Problem_Query_Service
Problem_QueryList_Service
Problem_GetWorkInfoList
PBM_KnownErrorInterface_WSKnownError_Modify_Service
KnownError_Query_Service
KnownError_QueryList_Service
KnownError_GetWorkInfoList
PBM_KnownErrorRelationshipInterface_WSGetListOfRelatedKnownErrors
PBM_ProblemRelationshipInterface_WSGetListOfRelatedProblems
PBM_SolutionInterfaceWSSolution_Modify_Service
Solution_Query_Service
Solution_QueryList_Service
Solution_AddKeyword_Service
AST_CIUnavaiability_WSGetListOfUnavailability
AST_PurchaseOrder_WSUpdate_PO_Confirmation
Get_Specific_PO
Get_List_Of_New_Pos
AST_PurchaseOrder_WS_noDateUpdate_PO_Configuration
Get_Specific_Confirmation
Get_List_Of_New_Pos
AST_PurchaseOrderInterface_WSPO_Modify_Service
PO_Query_Service
PO_GetListofNewPO_Service
TMS_TaskInterfaceQueryTaskOnly
QueryTaskPlusWorkInfo
QueryTaskPlusRelationships
QueryTaskPlusRelationships AndWorkInfo
UpdateTaskOnly
UpdateTaskAndWorkInfo
Related topics

BMC Remedy ITSM integrations 

Web services for BMC Service Request Management

Web services for Work Order Management

Registering BMC Service Level Management web services

Customizing published BMC Service Level Management web services

Displaying BMC Service Level Management status in custom applications


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