This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Using the multi-tenancy mode

Remedy ITSM Suite is installed with Tenancy Mode field set to Multi-Tenancy because the Company field is mandatory to set Tenancy Mode to Single Tenancy. If you have changed this field to Single-Tenancy, complete the following steps to change the value back to Multi-TenancyThe ticket data is saved in the database separately for each company, regardless of Tenancy Mode. This is enforced by the Row Level Security setting.

Multi-tenancy is a way to keep the data separate among multiple companies, departments, or other groups. It also makes it possible to host multiple companies and their data on a single server.

Multi-tenancy means that users will select the appropriate company from the Company field instead of the Company field defaulting to a single company.

For more information, see multi-tenancy.

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