This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Using the Application Administration Console

You use the Application Administration Console to configure BMC Remedy ITSM Suite applications. The console provides access to the forms that you use to configure the applications that you installed.

To access the Application Administration Console, from Applications menu on the IT Home Page, select Administrator Console > Application Administration Console.

Only BMC Remedy AR System administrators and BMC Remedy ITSM Suite application administrators have access to these configuration forms. These administrators will have Master and Config permissions. For more information about these permissions, see Permission groups hierarchy.

The Application Administration Console has two tabs:

  • Standard Configuration provides steps that walk you through the standard process for configuring your organization's information.
  • Custom Configuration provides access to all BMC Remedy ITSM Suite configuration forms. Use this tab to extend the standard configuration.

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