This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Tenancy mode

If you are using the multi-tenancy feature of BMC Remedy ITSM Suite, you can use the Company field to control access when configuring people. In multi-tenancy mode, people who are granted unrestricted access have access to data either from all companies or the companies that you specify, and can submit and manage records, such as investigations and change requests, for those companies.

Set the Tenancy Mode on the System Settings form to one of the following modes:

  • Multi-Tenancy, which means that users select the appropriate company from the Company field
  • Single-Tenancy, which means that the Company field defaults to a single company


You must set a default company to allow unknown users to use the BMC Remedy ITSM Requester console.

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