This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Resetting a person's password or login ID

In BMC Remedy ITSM Suite, you can reset a password in several ways depending on your permissions and your role.

Best Practices

In case you want to change Login ID of a user, we recommend to use Data Wizard. For more details, see Changing a user's login ID using the Data Wizard Console

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