This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Required Foundation configuration

You must configure the Foundation objects shown in the following illustration before you can use the applications.

This section provides standard configuration information and contains the procedures required to get your system operational. It describes the following:


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