Release notes and notices
Learn what’s new or changed for Remedy IT Service Management Suite 19.11, including new features, urgent issues, documentation updates, and fixes or patches.
This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, 18.05, 18.08, 19.02, and 19.08.
To stay informed of changes to this space, place a watch on this page.
|March 30, 2020||Discontinued support for SAP Crystal Reports integration with Remedy AR System.|
Starting with the obsolescence date (March 30, 2020) of SAP Crystal reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software.
BMC has removed the SAP Crystal Reports Viewer software from Remedy AR System version 19.11.
For reporting purposes, it is recommended to use or with Remedy Mid Tier.
For more information, see Product announcements for BMC Remedy IT Service Management Suite.
|November 22, 2019||19.11 enhancements|
Enhancements to Remedy IT Service Management Suite are:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to Remedy Smart Reporting are:
The documentation of Remedy Smart Reporting is separated from the Remedy IT Service Management space. For Remedy Smart Reporting version 19.11 documentation, go to .