Release notes and notices

Starting with the obsolescence date (March 30, 2020) of SAP Crystal reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software.

BMC has removed the SAP Crystal Reports Viewer software from Remedy AR System version 19.11.

For reporting purposes, it is recommended to use  Remedy Smart Reporting  or  BIRT (Web) report with Remedy Mid Tier.

For more information, see Product announcements for BMC Remedy IT Service Management Suite.

Enhancements to Remedy IT Service Management Suite are:

• Ability to automatically resolve tickets by using the machine learning capabilities
• Self help options for business users when email generated tickets are created
• Business users can reopen tickets from the email notification if the self help options are not enough to resolve issues

Enhancements to Remedy with Smart IT (Smart IT) are:

• Introduction of a search box in the Ticket Console for a quick ticket search
• Ability to control the default date range in Ticket Console
• Ability to create a ticket in a quick way by using Smart Recorder
• Enhancements in the asset search
• Ability to open a ticket by using the display ID in the URL

Enhancements to Remedy Smart Reporting are:

The documentation of Remedy Smart Reporting is separated from the Remedy IT Service Management space. For Remedy Smart Reporting version 19.11 documentation, go to  Remedy Smart Reporting .