This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.


Use the topics in this section if you are a new user of the BMC Remedy ITSM suite. These topics help you to quickly understand what the BMC Remedy ITSM suite is about; they help you to identify your role, and provide you with links to information that helps you get started or learn more. Topics inlcude:

Related topics

User goals and features (Organized by goal, the links in this topic help you find related information quickly.)

Quick start (Organized by role, the links in this topic help you find information that gets you working with the BMC Remedy ITSM suite right away.)

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