This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.


Multi-tenancy is a feature in BMC Remedy ITSM Suite that enables you to do the following:

  • Control data access in a hosted environment. For example, in a service provider environment, multiple companies might use a single application in BMC Remedy ITSM Suite, with the data for each company hidden from the other companies using the application.
  • Control access to configuration items, incidents, known errors, broadcast messages, categorization, summary definitions in the Requester Console, and so on.
  • Segregate data and restrict access. Access restrictions are performed primarily on ticketing forms, such as incidents, problem investigations, change requests, and asset records. 

This section provides the following information:

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