This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Integration methods

You can integrate applications with Remedy ITSM using any of the following methods:

  • Web services client—Moves information in and retrieves information from ITSM applications. For more information, see Using web services.
  • BMC Remedy APIs—For more information, see Using BMC Remedy APIs. Click Here to read information in the Remedy AR System documentation about using the Remedy AR System API for integration. 

You implement the following application integration methods from Remedy AR System:

  • LDAP IntegrationImports existing user names so you can grant permission to access applications. Click here: Integrating with a directory service to read information in the Remedy AR System documentation about LDAP integrations.
  • Vendor and View FormsRetrieves and displays data from external data sources in ITSM applications. Click Here multi to read information in the Remedy AR System documentation about Vendor and View Forms integrations.
  • ODBC type integrationsFor example, excel integration based on BMC Remedy AR System that imports user names into the ITSM foundation's People form. Click Here  to read information in the Remedy AR System documentation about ODBC type integrations.

Use the integration forms to create, modify, and query information about Remedy ITSM through web service clients or through third-party applications that use the standard Remedy API. For more information about how integrations work, see Integrating.


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