This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

How roles map to permission groups

As an administrator, you should map roles to permission groups in the BMC Remedy ITSM Suite applications. Permissions are enabled for a user by mapping the physical permission groups that are provided with the BMC Remedy ITSM applications to the roles that the permission groups need to belong to. This enables applications outside of the Remedy ITSM Suite to integrate with Remedy ITSM applications and modules.

Customers can also build their own sets of permissions groups to map into the applications and modules.

 Related topic

Roles and permission groups in BMC Service Request Management

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