This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Granting users access to the BMC ITSM Requester console

The users of the Requester Console are requesters who need assistance from the IT support staff to have a change implemented or an incident resolved. The console is the entry point for users to define, view, update, or cancel service requests. Any member of your organization can be a requester.


If your environment is running the BMC Service Request Management application, the Request Entry console feature of that application replaces the BMC Remedy ITSM Requester console. For information about BMC Service Request Management, see . BMC Service Request Management .

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