This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Generating a private server queue

This procedure describes how to generate a private server queue.

To define a private server queue

To complete this procedure, you must determine the minimum and maximum number of threads to specify for the private server queue.

  1. From the IT Home page, open the AR System Administration Console.
  2. Click System > General >Server Information.
  3. Click the Ports and Queues tab.
  4. Generate a private queue. Click in any blank row of the RPC Prog Number column.
  5. From the RPC Prog Number cell list, type the next available RPC Program Number.
    Note this number because you need it to configure the CAI Plugin Registry form.
  6. Click in the new Min Threads cell, and change the value to at least 2.
  7. Click in the new Max Threads cell, and then change the value to at least 6.
  8. Click OK.
    A private queue with the RPC Program Number you specified in step 5 will appear in the table the next time you open the Ports and Queues tab.
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