If you are using a locale other than English, you must denote that BMC Remedy Action Request System is ready for localization, meaning that objects with Field ID 160, for example, account menus, are taken into account when information is retrieved.
If you select additional locales in addition to English, the installer automatically enables the Localize Server option.
To enable localization
- From the IT Home page, open the AR System Administration Console.
- In the AR System Administration Console, go to the System > General > Server Information section.
- In the Advanced tab, select the Localize Server option.