This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Deleting people records

When employees permanently leave your company or move to another role within the company that does not involve using BMC Remedy ITSM Suite again, you can delete their People records from the system.

To delete People records

  1. Search for the People record and change the Profile Status to Delete.


    To set People records to Delete status, you need Contact Organization Admin, Contact People Admin, or BMC Remedy AR System Administrator permission

  2. Save the record and then click Delete in the Search Results area.


You must have BMC Remedy AR System Administrator permission to actually delete the record.

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