This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Defining cost rates by categories

Cost rates can be defined to category or by assignee group.

To define cost rates by category

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Costing > Cost Rate Template, and then click Open. The Configure Cost Rate form appears.


  3. To create a cost rate template, click the New button in a browser.
  4. In the Company field, select a company, or select Global to apply the cost rate template to all companies.
  5. Select the required unit rate, unit type, and status.
  6. Optionally, enter the percentage overhead and a description for the cost rate template.

     Overhead is the additional cost above the standard cost rate. The percentage that you specify is added to the cost that is charged.
  7. In the Define By field, select Product Category or Operational Category. The application and product or operational tier fields appear.
  8. Select the application for the cost rate template.
  9. To specify the categorization, select the product or operational tiers for this cost rate.
  10. Click Save, and then click Close.
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