This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Defining command parameters

After defining an entry in the Application Registry form, you must define the commands and command parameters.


As part of the CAI definition phase, command definition describes the commands and the command parameters for each integrated component. For example, you can create a set of commands for interaction (create, modify, and cancel operations) with the back-office application. In addition, CAI can include command parameter mappings to be registered for other applications.

The CAI subsystem provides an integration link with back-office applications that does not require you to add any custom workflow to complete the integration. You can include a Filter API to facilitate the communication with a BMC Remedy AR System back-office application.

The CAI uses Event Commands to facilitate this communication link. The CAI offers Event Commands that create requests, update them with status changes, and synchronize activity in them. The type of information being synchronized includes status updates and work log activities.

The communication link is bidirectional. Workflow can also be added to the back-office application to send status updates back to your application. The BMC Service Desk: Incident Management application, BMC Remedy Change Management application, and Work Orders provide this type of workflow by default. You can add similar workflow to your custom applications to complete similar updates.

To define commands and command parameters

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Advanced Options > Command Automation Interface - Define Command Parameters, and then click Open. The Define Commands and Command Parameters form appears.

    Tip

    Select an existing command and click View.

  3. Click Create New Command. The Commands form appears.
  4. Enter information in the fields and click Save:

To pass parameters to a command

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Advanced Options > Command Automation Interface - Define Command Parameters, and then click Open.
    The Define Commands and Command Parameters form appears.
  3. From the Command drop-down list, select the command that you created earlier and then click Create under the Command Parameters list.
    The Command Parameters form appears.
  4. Enter information in the fields.


Was this page helpful? Yes No Submitting... Thank you

Comments