This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Customizing the out-of-the-box survey notification URL

The out-of-the-box survey notification URL provides generic information. You can customize the URL that is sent out with survey notifications. You must have Administrator permissions to perform this procedure.


  1. Open the SYS:Attachments form from the object list.
  2. Search for all records with the Attachment Definition=Survey field.
    These records hold the BMC Remedy Mid Tier URL for each survey link that is sent out.
  3. In the URL field data replace <arserver> and <midtierserver> with the correct server host names that correspond to your environment.
  4. Click Save.
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