This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Creating a service request entry

Requests for the BMC Change Management application and the Incident Management feature of the BMC Service Desk application are created by the Requester Console in BMC Remedy ITSM. For more information, see  Using the Requester console .


When installed, BMC Service Request Management replaces the Requester console. For more information, see the  BMC Service Request Management online documentation.

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