This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring the BMC Remedy ITSM Requester console

The Requester console serves as the front end for the Remedy Change Management and Incident Management applications of the Remedy Service Desk application. Users can quickly submit change requests or incidents from the Requester Console. Before you can use the Requester console, you must perform various configuration tasks, which are described in this section.


If your environment is running the BMC Service Request Management application, the Request Entry console feature of that application replaces the BMC Remedy ITSM Requester console. For information about BMC Service Request Management, see BMC Service Request Management .

This section provides the following information:

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