This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring people information

You can configure information for people in the Remedy ITSM Suite, including each person's company, organization, business and home addresses, desk location, support groups, and other information.

Understanding people profiles video


Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

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