This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring BMC Remedy AR System server for CAI

The application installer automatically installs integrations with BMC Remedy Change Management 7.0 (and later) and BMC Remedy Incident Management 7.0 (and later). This section explains how to configure the integrations.

The product uses Command Automation Interface (CAI) to integrate with backend applications, such as the Incident Management feature of BMC Service Desk and BMC Change Management. CAI is a subcomponent that is used to run commands on external systems. CAI uses a command definition (a type of template) to construct commands using the parameters sent to it by BMC Remedy ITSM. CAI then uses a predefined conduit (for example, a web service, a command line, a URL) to execute the command.

The installer also registers the plug-in path. The plug-in path is added to the beginning of the existing path.

By default, CAI uses the fast and list server queues from BMC Remedy AR System, which in high-volume installations can have a detrimental effect on performance. To improve performance, however, you can generate a private server queue for CAI to use exclusively for its processing. This takes pressure off the queues and assists with improving performance.

Related topic

Generating a private server queue

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