This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring BMC Atrium Service Context for BMC Remedy ITSM applications

To enable BMC Atrium Service Context in BMC Remedy ITSM applications, and in the BMC Service Level Management and BMC Service Request Management applications, you must ensure that you have completed the following setup steps:

Setup step

For more information, see...

BMC Atrium Core components required by BMC Atrium Service Context are installed and configured
Note: You can ignore this step if the AR System server is already configured in the BMC Remedy Mid Tier.

Configuring BMC Remedy AR System to support BMC Atrium Service Context

Web services are registered

Registering the Service Context web service for BMC applications

A user with administrative permissions has been identified with BMC Atrium Service Context

Configuring authentication for BMC Atrium Service Context

Users who will access the Service Context Summary window in BMC Remedy IT Service Management have the correct permissions

In the context of BMC Remedy IT Service Management, the BMC Atrium Service Context permissions are rolled up in the BMC Asset Management permissions.

BMC Atrium Service Context has been configured to display the information you want

Configuring attributes in the Service Context Administration window

Configuring BMC Atrium Service Context cache and data retrieval settings

Configure the Owner field

Setting up the Owner field


If you have problems configuring Service Context, see Troubleshooting BMC Atrium Service Context.

For other BMC applications, see the online documentation for the application at

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