This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring after installation

This section contains activities that you must perform after you install the applications and before you use the applications.


As part of the post-installation processes, the AR CleanupAlertEvents escalation is turned on automatically. This escalation cleans the Alert Events form.

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