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This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC Remedy IT Service Management Suite 19.11 ... Configuring after installation Configuring BMC Remedy ITSM solution

Completing an upgrade

To complete an upgrade, perform the following steps.

To complete an upgrade

  1. Compare the customized data that you exported before installing the current product to the product's data. Re-import your legacy data needed to run your application.
  2. Compare the customized workflow that you exported before installing the current product to the product's workflow. Re-import your legacy workflow, or manually modify the workflow needed to run your application.
  3. Use BMC Remedy Developer Studio to restore views of forms where UI layout was changed.
  4. Compare the legacy workflow that you had disabled to make sure there were no new changes, before you re-disable them.

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Last modified by Jyoti Nerkar on Nov 20, 2019
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