This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Command Automation Interface

The Common Automation Interface (CAI) module provides a common infrastructure that can be shared across applications including BMC Remedy IT Service Management (BMC Remedy ITSM) applications and the BMC Configuration Automation for Clients application.

This section provides the following information:


The CAI provides event delivery to the target applications. CAI is a back-end component that does not provide a front-end user interface. Additional user dialogs can be defined for each integrated component to push data into the CAI forms. The functionality of CAI is based on the current implementation for SRMS framework command events and the requirements of the Task Management System (TMS) and Data Management.

The following table lists the functionality that CAI provides for each application or module:

Functionality provided by the CAI:

 Application or moduleFunctionality provided by CAI

Task Management System

  • Communication with BMC Remedy ITSM applications
  • Integration with the BMC Configuration Automation for Clients application

BMC Change Management

Integration with BMC ProactiveNet Performance Management
Service request framework
(support for the Requester console)
Communication with BMC Remedy ITSM applications
Data Management
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