This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Categorizing costs

The costing feature of BMC Remedy ITSM enables your organization to track costs and to understand the financial impact of changes on expenses.

You use cost categorization to create categories that can be specified on costs. For the BMC Asset Management application, this task adds custom cost types and classes to lists for corresponding fields in Cost records and to the cost table on the Financials tab on BMC Asset Management forms. For the other BMC Remedy ITSM applications, this task adds cost types to lists for corresponding fields in Costs records and to the cost table.

The unique cost category and cost type combinations you define using this task are available to their respective applications when costs are created.

Important

To modify and delete cost categories, use the procedures described in Performing common Foundation tasks.


To create a cost category

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Costing > Cost Category, and then click Open. The Configure Cost Categorization form appears.
  3. Click the New button in a browser to create a cost category.

    Tip

    You can also create a cost category from an existing one. First enter your search criteria in the Configure Cost Categorization form and click Search. Select the cost category that you want to modify to create the new category.

  4. In the Company field, select a company, or select Global to apply the cost category to all companies.
  5. In the Cost Category field, enter the custom cost category that you want to add.
  6. In the Cost Type field, enter or select a type for the cost category.
  7. In the Cost Type Key field, enter the cost type key.
    The Cost Type Key field is the system name for the cost type and should not be changed. The Cost Type value can change based on different languages, but the value in the Cost Type Key field should remain the same because workflow uses the key values rather than the display values.

  8. Select a status for the cost category and type.
  9. In the Cost Class field, select a class for the cost category and type.
    This field is used only by the BMC Asset Management application.

    • Lease generates a cost entry from a lease contract if assets or components are related to the contract.
    • Maintenance generates a cost entry from a maintenance contract if assets or components are related to the contract.
    • Purchase Price determines whether the depreciation cost is used in charge-back for the cost entry of this cost class.
    • Software License generates a cost entry from a software lease contract if assets or components are related to the contract.
    • Support generates a cost entry from a support contract if assets or components are related to the contract.
    • Warranty generates a cost entry from a warranty contract if assets or components are related to the contract.
    • Other specifies that no cost entry is created.
  10. In the Cost Description field, enter a description for the cost category and the cost type.
  11. Click Save.


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