This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

CAI plug-in permission model

The Command Automation Interface (CAI) has the Command Event Master role, which by default is mapped to the Command Event Master group and can be granted to users using the People form.

Only users in this group and BMC Remedy AR System administrators can access the CAI forms and update fields on those forms. For implementation of event error handling, integrating applications must have the same group and role mapping.

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