This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Application consoles

Use the information provided in this topic to understand the application consoles. BMC Asset Management, BMC Change Management, and BMC Service Desk each provide one or more consoles. The following table provides information about the consoles provided by each of these applications.

Related topics

Incident Management consoles overview
Problem Management consoles overview
Using the Asset Management console
About the Software Asset Management (SAM) console

Navigating the Data Management Job console

ApplicationConsole
BMC Asset Management

This application console provides the following consoles to perform the asset management tasks.

  • Asset Management 
  • Contract Management 
  • Purchasing 
  • Software Asset Management (SAM) 
  • Receiving
BMC Change Management

This application has the following two consoles:

  • Change Management console
    This console has two views, one view for a support technician and one view for a change manager.  

The BMC Asset Management application provides several consoles:

  • Asset Management 
  • Contract Management 
  • Purchasing 
  • Software Asset Management (SAM) 
  • Receiving

BMC Change Management provides a Change Management console and a Release Management console. The Change Management console has two views: one focused on the support technician, and one on the manager. The Change Management console also provides the ability to change the support console to focus the work on tasks or change requests.

BMC Service Desk provides an Incident Management console and a Problem Management console. Each of these consoles provides a single view that is intended for use by service desk analysts and managers.

Data Management provides the Data Management Job Console.

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