This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Adding a private queue port number for Software License Management

The following procedure describes how to manually add a private queue port number for Software License Management:

Related topics

Rule Engine plug-in configuration

To add a private queue port number for Software License Management

  1. Backup the pluginsvr_config.xml file.
  2. Edit the pluginsvr_config.xml file to remove the comment and specify a port. By default, the pluginsvr_config.xml file is located in the C:\Program Files\BMC Software\ARSystem\pluginsvr directory.
  3. Save the file.
  4. Restart the BMC Remedy AR System server.

    Important

    If you want to use a private RPC queue for the Software License Management Engine, add the following parameter to the RMDY.ITSM.RLE plugin block in the pluginsvr_config.xml file:
    <private_rpc_socket>PrivateRPCProgramNumber</private_rpc_socket>
    For more information about defining a private RPC program number, see Setting ports and RPC numbers .

The following sample displays the RMDY.ITSM.RLE plugin block of the pluginsvr_config.xml file after you have made all of the changes described in this topic.

<plugin>
<name>RMDY.ITSM.RLE</name>
<type>FilterAPI</type>
<code>JAVA</code>
<filename>C:\Program Files\BMC Software\ARSystem\pluginsvr\rle\rle.jar</filename>
<classname>com.bmc.itsm.rle.RuleEngineFilterAPI</classname>
<pathelement type="path">C:\Program Files\BMC Software\ARSystem\pluginsvr\rle</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\JbcParser.jar</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\cmdbapi7603.jar</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\aspectjrt.jar</pathelement>
<userDefined>
<server_name>w2k3-sv-vm1</server_name>
<server_port>0</server_port>
<private_rpc_socket>390636</private_rpc_socket>
</userDefined>
</plugin>
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