This documentation supports the 19.11 version of BMC Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

About installing Adobe Flash Player

You must install Adobe Flash Player on every client computer that accesses the application. Otherwise, errors can occur when viewing data visualization fields.

You can download Adobe Flash Player from the Adobe website.

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